Tello Mobile, the highly rated, contract-free U.S. wireless carrier known for its affordable and flexible plans, is growing! We’re hiring full-time Customer Support Assistants for our new office in Americus, Georgia.
If you’re passionate about helping people, enjoy working in a team, and want to be part of an exciting new beginning, we’d love to hear from you.
Responsibilities:
As a Customer Support Assistant, you will be the face and voice of our company. Your day-to-day will involve:
- Assisting Customers: Responding to customer inquiries promptly and professionally via phone, email, and live chat.
- Problem Solving: Troubleshooting customer issues, finding creative solutions, and ensuring a positive resolution.
- Account Management: Updating customer records, processing orders, and managing account details in our system.
- Product Expertise: Developing a deep understanding of our offerings to provide accurate information and recommendations.
- Team Collaboration: Working closely with team members and local leadership to continuously improve our service and office culture.
Schedule & Availability:
To ensure we are always there for our customers, our new Americus team operates on distinct, full-time schedule tracks (40 hours per week) which include some weekends and evenings. All tracks feature an absolute finish time no later than 11:00 PM ET.
We offer 3 different shift profiles—please indicate your preferences when submitting your application.
Track 1: 4-Week Rotating Flexibility Shift:
- A balanced, rotating schedule that blends AM and PM shifts (8-hours paid) across a 4-week cycle, designed specifically for those who prefer healthy variety over a fixed routine. 2 full weekends off per month.
Track 2: 8-Hour Paid Shifts (5-Day Work Week):
- AM Starts: Steady, predictable morning shifts to anchor our core daytime operations. 2 full weekends off per month.
- PM Starts: 2:30 PM to late-evening tracks running until 11:00 PM ET—ideal for night owls and those with daytime commitments. 2 full weekends off per month.
Track 3: 10-Hour Paid Shifts (4-Day Work Week):
- AM Starts (Morning to Afternoon): Enjoy a fixed, compressed schedule that lets you maximize your daylight hours and gives you 3 full days off every week. Weekends Required.
- PM Starts (Midday to Evening): Perfect for afternoon and evening coverage, wrapping up no later than 11:00 PM ET. Weekends Required.
NOTE: When submitting your application, rank your preference for the 3 available schedule tracks from 1 (Highest Preference) to 3 (Lowest Preference) and include AM or PM preferences where applicable.
Requirements:
We are looking for motivated individuals who bring positive energy to the office. To be successful in this role, you should have:
- Communication Skills: Excellent verbal and written communication skills with a friendly, empathetic tone.
- Reliability & Dependability: Exceptional attendance and punctuality are a must. Because we support our customers 24/7, our team relies on you to be present and ready for your scheduled shifts.
- Tech Savvy: Ability to navigate multiple computer screens, type efficiently, and learn new software quickly.
- Education: High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
- Experience: Previous experience in customer service, retail, hospitality, or a call center environment is preferred, but we are willing to train the right person!
- Location: Reliable transportation to our Americus, GA office.
What We Offer:
We believe in taking care of our team. When you join our new Americus office, you can expect:
- Competitive compensation, depending on skills and experience ($15 – $19).
- Paid Time Off: PTO starting with 14 days.
- Brand New Workspace: Work in a fresh, modern, and energetic new office environment.
- Paid Training: A supportive onboarding program to give you all the tools you need to succeed.
- Career Advancement: Since this is a brand-new location, there are excellent opportunities to step into leadership and specialist roles down the line.
Find more about Tello at Team Tello or follow us on Facebook.